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Frequently Asked Questions
Below is a list of frequently asked questions we get. If you cannot find the answer you want then please get in touch and we'll be happy to help you.
How Can I Place An Order On Your Website?
You can easily place an order through our website by simply finding the clock you wish to buy then clicking the "Add To Cart" button then click the "Proceed to Checkout" and follow the easy steps. Should you have any problems while ordering please get in touch via our contact form or the number shown above.
How Can I Pay For My Order?
You can pay with all the leading credit or debit cards, which can be seen below:
Are My Details Safe On Your Website?
Yes! We take security very seriously and store no credit card details on our website, when paying for your order we direct you to SagePay, the UK's leading payment service where all your details are secured in their encrypted SSL (secure socket layer) protected system.
We constantly check and update our website to keep you protected. Security is our upmost priority!
What Happens After I Place My Order?
Once we have received your order and payment we will process your order immediately. You will receive a confirmation email from us confirming this. We aim to deliver your order within 3 days. Please see our delivery page for more details.
If we encounter any problems we will contact you immediately via the number and/or email you provided during checkout.
Can I Order In Bulk?
Certainly, get in touch with us via our contact form or phone number and we will be more than happy to help you and arrange discounts.
Why Do I Need To Give You My Email and/or Phone Number?
We use both to process your order and keep in touch with you should any problem arise with your order.
None of your personal information is shared, sold or transferred in any way and is only used to process your order (our delivery company may call you if you aren't in while they are delivering).
Do You Ship Worldwide?
We can ship worldwide however an extra charge may be involved. Please contact us if you are wanting to buy outside of the UK.
When Will You Charge My Credit/Debit Card?
We will charge as soon as your order is placed and begin to process your order.
What Should I Do If I Find An Error/Problem On Your Website?
Please let us know straight away via our contact form or the number shown above, we try our best to get everything right but nobody is perfect.
How Much Do You Charge For Delivery
At the time of writing our delivery cost is free for all UK mainland deliveries. We strive to keep our delivery cost to a minimum and do not "factor" it into the prices of our products so you can clearly see what you are paying for.
How Can I Leave Feedback?
We love feedback especially the feedback that helps us improve our service or website, please use our contact form or call us on the number above to let us know what you think - good or bad!
